Flex-Staff is looking for Customer Care- DIRECT HIRE! in Stevens Point, WI.
This local job opportunity with ID 3850808843 is live since 2026-09-25 02:00:36.
Customer Care - Direct Hire! - On-Site in Steven Point, WI
Do you pride yourself on providing exceptional customer service? We are seeking Customer Care Representatives for one of our valued clients in Stevens Point. These positions are primarily over the phone.
Essential Duties and Responsibilities:
- Develop and maintain working knowledge of product and customer management system
- Respond to inquiries from policyholders and agents/brokers via telephone, email, web chat, and mail
- Assist with and process customer billing as needed
- Manage correspondence, including research and documentation of resolutions, to ensure timely and accurate responses
- Actively participate in team meetings to share knowledge, address issues, and improve processes.
Hours:
Monday-Friday 10:30am-7:00pm with 6 weeks of training working 8-4:30, Monday-Friday
Work location:
Hybrid or On-Site options; client located in Stevens Point (Training is fully on site)
Pay:
$20/hour with a comprehensive benefit package offered by our client
- High School Diploma or equivalent
- Minimum of two years business/customer service experience
- Preferred experience in insurance and inbound call center
- Computer experience, including proficiency in MS Office Suite applications
- Strong interpersonal, written and oral communication skills
- Self-motivated and results-oriented
- Excellent organizational and attention to detail
- Ability to work effectively in a team-oriented environment
Flex-Staff is and Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.
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Pandologic. Category:Customer Service, Keywords:Customer Service Representative, Location:Stevens Point, WI-54481
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